New Media

A guillotine, a Sister of Battle, and a scrapbook picture from the 2001 National Poetry Slam.

Not Every Conversation is Worth Having

grandmaster FLAX ~ II by striatic
grandmaster FLAX ~ II by striatic

“For a list of all the ways technology has failed to improve the quality of life, please press three.”
Alice Kahn

I follow a lot of experienced marketers on Twitter, along with several whose real-world experience is questionable, and one of the most annoying memes I’ve seen is the belief that everyone should be on Twitter, particularly major brands and small businesses. When a colleague tweeted a link to a study that claimed “97% of users believe that brands should engage with their customers on Twitter”, I literally laughed out loud, noting that 97% of the people who’d take a poll like that are probably marketers.

I should have said “social media gurus” instead of marketers, because the “study” — a  statistically irrelevant, 6-question survey of 208 people — is the kind of vacuous “data” that gets referenced by the former all the time.

NEWSFLASH: You’re not a guru, you just tweet a lot!

Twitter is a great personal networking tool, and there are numerous examples of businesses using it well to engage in genuine conversations with their fans, customers and critics (ie: my dustup with Starbucks), but at the end of the day, some conversations simply aren’t worth having because they can bring even more attention to your shortcomings, leading to the worst case scenario: public disengagement.

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A guillotine, a Sister of Battle, and a scrapbook picture from the 2001 National Poetry Slam.

Review: NOW IS GONE by Geoff Livingston

Now Is Gone
Now Is Gone

With the Internet continuing to evolve at a dizzying pace, where six months can feel like six years, most printed books about new media are outdated by the time they hit bookstore shelves. One published back in 2007 should, by all rights, be completely worthless at this point.

That Geoff Livingston’s now is gone: A Primer on New Media for Executives and Entrepreneurs (Bartleby Press, November 2007) still holds up is a testament to his wisely focusing on “social media principles rather than tactics” and offering a practical take on the opportunities and challenges new media technologies have introduced to the marketing mix.

For “traditional media” organizations, new media has been a remarkably disruptive force, leveling the playing field for consumers and marketers alike to connect without traditional intermediaries, and enabling both to become influential and competitive content producers themselves. The learning curve for successful integration of new media into a traditional media organization can be steep, leaving all but the savviest executives in the dark about how to proceed.

The future impact of social media on marketing will be felt throughout all disciplines. When there are vast changes in the way people communicate, like social media, marketing tactics and entire programs need to be rethought. For some more consumer-based industries, a shift in marketing means an even more dramatic organizational change.

Credited as being written “with Brian Solis” — the hyperbolic PR 2.0 guru seemingly afflicted with Munchausen by proxy syndrome and a flair for belaboring the obvious — Livingston’s more rational voice is, thankfully, dominant throughout. While there is nothing particularly revelatory here that any savvy marketing professional shouldn’t already be familiar with, most will appreciate its recognition of social media as a fundamental piece of the marketing mix, part of a long-term strategy tied to a company’s core values, and not a short-term tactic tied to the latest new shiny du jour.

Everyone thinks it’s a revolution, when in reality it’s a return to old-fashioned values. Relationships and values in the sense of the baker, the butcher and general store owners down on Main Street… By talking with its community rather than at them, a company becomes an integral part of those communities.

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A guillotine, a Sister of Battle, and a scrapbook picture from the 2001 National Poetry Slam.

Can the $99 iPhone save newspapers?

Communciator TOS by ted.sali
Communciator TOS by ted.sali

I am not a card-carrying member of the Steve Jobs Cult by any means, but the smug “Mac vs. PC” commercials aside, when it comes to innovation and marketing savvy, I bow before Apple’s altar.

Yesterday’s announcement of the “new” iPhone 3G S wasn’t greeted very warmly by some of its hardcore fan base (“Apple took a card out of the automobile manufacturer promo catalog… Say it’s new for 2009 by providing a minor feature upgrade!” — Geoff Livingston) but what caught my attention was that, effective yesterday, the standard iPhone 3G that everyone raves about is now only $99.

That’s huge on a number of levels, as many of the hardcore early adopters will bite the bullet and upgrade to the 3G S, but more importantly, there will likely be a flood of new customers jumping on the now very affordable 3G bandwagon. Despite being a loyal Verizon Wireless customer and Blackberry fan, I’m even considering it myself!

Particularly interesting to me, though, was the potential affect this could have on newspapers, print and digital, as Nieman Labs’ intentionally provocative tweet highlighted: “The race between e-readers and smartphones is over.”

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Continue ReadingCan the $99 iPhone save newspapers?
A guillotine, a Sister of Battle, and a scrapbook picture from the 2001 National Poetry Slam.

How Much is a Magazine’s Content Worth? Part III

There will always be gatekeepers of one form or another, whether traditional publishers or the crowd-sourced variety. In both cases, the crowds are usually led by a few vocal minorities, and both have a history of chasing trends while ignoring new voices and ideas, so what's old is basically new again. The true value of content is more measurable than it's ever been, so publishers' primary focus should be on curating great content that people are willing to pay for, and to organize and nurture a community around that content and the authors who create it. That community will exist in multiple places and spaces, and vary wildly in size; in some cases, they won't be the least bit interested in having advertising invade their space, overtly or covertly.

Continue ReadingHow Much is a Magazine’s Content Worth? Part III
A guillotine, a Sister of Battle, and a scrapbook picture from the 2001 National Poetry Slam.

Beware the Social Media Kool-Aid

Kool-Aid by Slambo_42
Kool-Aid by Slambo_42

“Be a little cautious of the social media kool-aid… It does work slowly over time, but if you need to get attention now, you still need to use traditional methods, too. Social media is not a replacement for anything; it’s an add-on, it’s another way of communicating. But don’t leave the other stuff behind, especially if the other stuff works for you still; don’t drop it just because there’s a shiny new object.”

–Christopher Penn, Marketing Over Coffee

Rational, hype-free discussions about social media are difficult to come by, so I was thrilled to discover the Marketing Over Coffee podcast last week, the best of the bunch from the handful I’ve sampled so far, via Lee Oden’s list of Best Podcasts on Social Media. Hosted by John Wall and Christopher Penn, the episodes I’ve listened to so far have been meaty, informative and thought-provoking, and I’ve found myself going through their archives today while doing laundry, as inspired as I was coming out of last week’s Conversational Marketing Summit.

Wall and Penn keep things in perspective by focusing on “both classic and new marketing,” avoiding the social MEdia tendencies of self-promotional, agenda-driven circle jerks that pass for social media “expertise” on blogs, podcasts and Twitter. I’d name names, but it’s easier and far more productive to call out those doing it right.

Among my current favorites for thoughtful marketing insights and commentary are Seth Godin, Geoff Livingston, Jane Friedman, Amanda Chapel and Patrick Boegel. A few others I don’t always agree with but often spark interesting discussions and are willing to engage include Mack Collier, Lauren Fernandez and Olivier Blanchard.

Who are some of your favorites?

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Continue ReadingBeware the Social Media Kool-Aid
A guillotine, a Sister of Battle, and a scrapbook picture from the 2001 National Poetry Slam.

In a time of crisitunity, you gotta have soul!

CM Summit New York
CM Summit New York

“Ad networks have scale and data, but they lack soul. Customers don’t join ad networks.”
—John Battelle, Founder & CEO, Federated Media

Federated Media’s Conversational Marketing Summit earlier this week was an unconditional success by any measure, particularly with regards to acheiving their goal of presenting insightful and instructive case studies of conversational marketing programs that worked. I say that as someone who attended for my own personal edification, not representing any company and paying my own way as a result.

Standout presentations from Proctor & Gamble, Lenovo, Intel, American Express, RIM, and (by proxy) Microsoft and Federated Media highlighted two days of pure marketing nirvana that gave me a new identity — marketing technopologist — and offered some clear navigational guidelines for brands and publishers to successfully engage with consumers in an increasingly noisy world.

Battelle’s opening remarks set the right tone, and his identifying the need for “soul” struck an especially warm chord with me as it’s something many “old media” brands already possess but haven’t always successfully leveraged online. That slow response left a huge opening for personal brands to evolve exponentially, gain precious mindshare and become competitive with the established brands that once nurtured them (or their progenitors, at least); it also allowed savvy brand marketers to connect directly with consumers instead of having to go through traditional intermediaries.

The first day was arguably a bit stronger than the second, at least based on my notes and #cmsummit tweets, but excepting an oddly defensive Pepsi/YouTube presentation by Google’s Eileen Naughton, and an awkward interview with former Bush press secretary Dana Perino, it was all good and well worth the two vacation days I used to attend.

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Continue ReadingIn a time of crisitunity, you gotta have soul!
A guillotine, a Sister of Battle, and a scrapbook picture from the 2001 National Poetry Slam.

How Much is a Magazine’s Content Worth? Part I

I'm no fetishist or luddite, though, and while I tend to favor print, my definition of a magazine is platform neutral. I've worked in magazine publishing for over 15 years now—from audience development to advertising sales, freelance editorial to events planning, corporate to DIY—and stand firmly with the digital generation that's purportedly out mugging elderly newspapers in broad daylight, and striking fear in the hearts of cowardly and superstitious magazines in the middle of the night. Seeing subscription offers like the one above for Fast Company and Inc.—two solid print magazines devaluing their editorial content at only $.75/issue while simultaneously making it all available for free online—I think that the death of the current ad-supported model is inevitable and, arguably, a good thing.

Continue ReadingHow Much is a Magazine’s Content Worth? Part I

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